Pillar 02 · Processing & Forms

The engine room between the member and the registry.

Every application, switch and redemption runs through validated online forms — with paper captured by AI-assisted OCR, identity screened in the AML/CTF portal, approvals cleared in a workflow queue, and the whole operation visible on a live dashboard. Members also get their vault, calculators and real-time valuations here.

Member-facing services

What the member and adviser see

Document Vault

Statements and documents in one place, with controlled sharing to advisers and partners.

StatementsSharing

Calculators

Scenario tools that pre-fill the forms — so modelling and application are one motion, not two.

Pre-fill forms

Reports & Valuations

Real-time position and valuation data surfaced straight into the member portal.

Real-time
The processing chain

Capture → validate → screen → approve

A submission is never trusted on face value. It's validated at entry, screened for AML/CTF, and cleared through an approvals queue before it becomes an instruction the integration layer will act on.

1

AI-assisted capture ✦ AI

Paper and handwritten forms are read by AI-assisted OCR and folded into the same validated pipeline as digital submissions.

2

Online Validated Forms

Apply, switch and redeem journeys with validation built in — errors caught before they reach operations, not after.

3

AML / CTF Portal

KYC and screening on every applicant, with backoffice review routed in from partner and agent access alike.

4

Workflow Approvals

An operations queue where cases are cleared, escalated or returned — producing the validated instruction that flows to the STP engine.

5

Forms & Analytics

A live operations dashboard — volumes, bottlenecks and completion rates across every journey.

Clean cases in, predictable queue out

Forms are validated the moment they're filled, and paper is captured the same way — so the workflow queue receives clean, screened cases rather than rework. The analytics dashboard shows exactly where time is spent.